Listening to Customers

if you’re about to lose a $10,000 customer, put the cell phone number of the regional manager on the receipt. That’s what you and I would do if we owned the place, wouldn’t we?

Answer the phone and listen. It’s an essay test, not multiple choice.

Up next Learning From the Invention Machine Forbes has a great story about Nottingham and Spirk, two prolific inventors we have never heard of. The spark for this work came from this: small The Women Tech Forgot and the Value of Collaboration Walter Isaacson’s new book focusses on the digital age and how it was formed. Review by Nick Bilton. Part of the problem, Mr. Isaacson writesin

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