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Digital governance is a critical piece of technology policy for a government in 2022. It is beyond doubt a key pillar for better governance, improved services, sovereignty, innovation and creating value.
Switzerland has done an impressive job of articulating the vision, the use cases and mandating the use of this across the government.
Switzerland consistently prioritises digital offerings for the benefit of the people (digital first). It makes targeted use of the opportunities offered by digital transformation so that everyone benefits in the long run. Switzerland is one of the most digitally competitive and innovative countries in Europe.
Under ‘digital first’, digital solutions are prioritised whenever possible and wherever practical. If necessary, non-digital solutions are also offered. A distinction is therefore made between ‘digital first’ and the ‘digital only’ principle, which relies exclusively on digital solutions.
The aim is for the population as a whole to benefit from a sustainable and responsible digital transformation. This is being driven forward jointly by the authorities at all federal levels, as well as by stakeholders from civil society, business, academia and politics.
