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It’s been a while but worth remembering:
“There is no map, and charting a path ahead will not be easy. We will need to invent, which means we will need to experiment. Our touchstone will be readers, understanding what they care about…”
[…] “The paper’s duty will remain to its readers and not to the private interests of its owners.”
A true innovator. Focus on customers, experimenting as a way forward for invention.